FAQ asked questions
We know how many questions come up in transport. That’s why we provide complete answers to some of the most frequently asked questions, so you have a reliable source of information.
FAQ
Questions and Answers
How do I download the tachograph?
Downloading tachograph is done through the CargoTrack monitoring platform using a computer or laptop. To do this, you need the company card and the card reader, which connects to the USB port of the computer / laptop.
For first-time use, you need to configure a program that connects the company card to the platform; also, for the download to work, the vehicle must be running. For any other questions, you can contact the CargoTrack technical department at +40 374 430 060
How do I change the number of axles for Hungarian road tolls – HU-GO?
Changing the number of axles for Hungarian road tolls is done directly from your HU-GO account.
How do I change my account password?
You can change your account password from the settings option in the CargoTrack platform or app.
How do I generate the operating hours report?
Depending on the device type and your subscription, the operating hours report can be generated by clicking the “Reports” button in the left-hand menu and then clicking “Generate new report”.
How do I generate a trip report?
Depending on the device type and your subscription, the trip report can be generated by clicking the “Reports” button in the left-hand menu and then clicking “Generate new report”.
Where can I check the fuel level in the CargoTrack app or platform?
The fuel level parameter can be accessed using the three vertical dots in the fleet status view and looking for the “Fuel level” parameter.
What does the consumption shown in the history represent?
The consumption shown when expanding a route history in the CargoTrack platform represents injection consumption.
Why does the time analysis for devices connected to the tachograph sometimes show “driving over the limit,” and how do I fix it?
It is a module synchronized with the tachograph, provided that driving and rest times are fully observed and the driver card is not removed during the rest period. If an error occurs, a remote tachograph download is recommended to reset the timer.
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